If you don't recognize a transaction on your Envel account, we ask that you Freeze or Your Card for safety, and Contact Us Immediately at support@envel.ai
To dispute fraudulent transactions, please call VISA DPS at 1-866-928-9488
To Freeze your Card:
Login to your Envel App
Go to Debit Card screen, which is the second from left tab on the bottom row
Scroll down to My Card Options
Tap on Freeze Card. You can tap to Unfreeze Card at any time
Need to replace your card? Follow these steps to replace your Envel Debit Card:
Login to your Envel App
Go to Debit Card screen, which is the second from left tab on the bottom row
Scroll down to My Card Options
Click on Replace Card at the bottom of the page
Select a reason you are replacing your card
Authenticate using your passcode or biometrics
Confirm the correct address and name on your card
Select Confirm your Card
Please don't hesitate to reach out if you have any further questions.