If you don't recognize a transaction on your Envel account, we ask that you Freeze or Your Card for safety, and Contact Us Immediately at support@envel.ai

To dispute fraudulent transactions, please call VISA DPS at 1-866-928-9488

To Freeze your Card:

  1. Login to your Envel App

  2. Go to Debit Card screen, which is the second from left tab on the bottom row

  3. Scroll down to My Card Options

  4. Tap on Freeze Card. You can tap to Unfreeze Card at any time

Need to replace your card? Follow these steps to replace your Envel Debit Card:

  1. Login to your Envel App

  2. Go to Debit Card screen, which is the second from left tab on the bottom row

  3. Scroll down to My Card Options

  4. Click on Replace Card at the bottom of the page

  5. Select a reason you are replacing your card

  6. Authenticate using your passcode or biometrics

  7. Confirm the correct address and name on your card

  8. Select Confirm your Card

Please don't hesitate to reach out if you have any further questions.

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