We're sorry to hear that your Envel Card is lost or stolen. Of course you want make sure that all transactions are blocked. Follow these steps to freeze your Envel Card:
Login to your Envel App
Go to Debit Card screen, which is the second from left tab on the bottom row
Scroll down to My Card Options
Tap on Freeze Card. You can tap to Unfreeze Card at any time
Need to replace your card? Follow these steps to replace your Envel Debit Card:
Login to your Envel App
Go to Debit Card screen, which is the second from left tab on the bottom row
Scroll down to My Card Options
Click on Replace Card at the bottom of the page
Select a reason you are replacing your card
Authenticate using your passcode or biometrics
Confirm the correct address and name on your card
Select Confirm your Card
You will receive your new card in ten business days. Please contact us at support@envel.ai or using the in-app chat function if you run into any issues!