We're sorry to hear that your Envel Card is lost or stolen. Of course you want make sure that all transactions are blocked. Follow these steps to freeze your Envel Card:

  1. Log in to your Envel App

  2. Go to the Envelope Screen

  3. Swipe to the right to your Envel Card

  4. Click on the card itself to flip it over.

  5. Use Freeze Card to block all transaction on your Envel Card

You can always click on Unfreeze Card when you find your Envel card again.

You need to replace your card? Follow the same steps to Deactivate your card and order a new Envel card:

  1. Log in to your Envel App

  2. Go to the Envelope Screen

  3. Swipe to the right to your Envel Card

  4. Click on the card itself to flip it over.

  5. Press Deactivate

  6. Make sure you really want to deactivate your card

  7. If so, press De-activate my card

  8. Use your Passcode to authorize the deactivation

  9. Select Order New Card if you want to order a new one right away

  10. Follow the steps on the screen for the card ordering

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